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Social Media Terms of Use

Connect With Us on Social Media

Follow Renfrew County and District Health Unit (RCDHU) on the following social media platforms:

These Social Media Terms of Use apply to you when you communicate with RCDHU through our social media accounts – please read them carefully. Comments in violation of these Terms of Use may result in RCDHU deleting the comment and blocking the user.  

Each social media platform has Terms of Use. You can read them here: Twitter, Facebook, YouTube.

RCDHU uses social media to communicate and engage with the communities we serve in a quick and efficient manner. Our mission is to protect and promote the health and well-being of all in Renfrew County and District, and social media is a valuable tool to help us achieve our mission.

RCDHU shares content related to a variety of public health topics, services and programs, health promotion and awareness campaigns, and timely notifications that may affect residents and/or partners.

Comments and posts expressed by fans or followers of our social media accounts do not represent the opinions and position of RCDHU or its employees.


To protect the privacy of all individuals, please do not include personal names, photographs, phone numbers or email addresses in the body of your comment or post, or identifiable information about your own or someone else’s health care or health status.

Following and Likes

RCDHU follows and likes other social media accounts. Please note that being followed or liked by RCDHU does not imply endorsement of any kind.


Comments and replies are welcome on our social media accounts at any time. RCDHU monitors and updates its social media accounts during regular business hours Monday to Friday, between 8:00 a.m. and 4:00 p.m.

Response Time

RCDHU strives to respond to any questions (that do not violate these Terms of Use) within two business days.

Please note: we do not offer medical advice, diagnosis, or treatment via social media. If you have a question about a specific medical condition, you should contact your healthcare provider. If you live in Ontario, you can also call Health811 at 8-1-1, or chat online at Health811 Chat Online. If you are experiencing a medical emergency, please call 9-1-1.

For any matter that is confidential or too complicated for posting on social media, please email us at or call 613-732-3629 or 1-800-267-1097.

Monitoring Posts

The following posting guidelines apply to any social media where users can directly post onto a RCDHU account (either by commenting or adding an original post).

RCDHU reviews and moderates posted comments and participates or intervenes as appropriate to ensure that conversations align with agency’s vision, mission, and values. RCDHU responds to questions or comments, on an as needed basis.

The following comments may be hidden or deleted: 

  • Abusive, aggressive, coarse, vulgar, violent, obscene, contain profanity, or pornographic comments
  • Racist, hateful, sexist, homophobic, transphobic, slanderous, insulting, intolerant, or life-threatening messages
  • Offensive to an individual, group, or organization, rude in tone, or otherwise abusive
  • Inaccurate information
  • Unproven, unsupported, or inaccurate accusations against individuals or organizations
  • Defamatory or fraudulent against any financial, commercial, or non-governmental agency
  • Endorsements of labour or political organizations or non-governmental associations or commercial service or products
  • Anonymous, disruptive, off-topic, unintelligible 
  • Spam
  • Illegal
  • Personal information, including personal health information
  • Copyright infringement
  • Violation of any RCDHU policies

Additional Information

If you are looking for information about RCDHU, please visit our website at or call 613-732-3629 or 1-800-267-1097.

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Pembroke Office

141 Lake Street, Pembroke, Ontario K8A 5L8

Phone: 613-732-3629
Toll Free: 1-800-267-1097
Fax: 613-735-3067

Hours of Operation
Monday to Friday, 8 a.m. - 4 p.m.

Renfrew Service Hub (By Appointment Only)

120 Plaunt Street South, Renfrew, Ontario, K7V 1M5

Services offered by appointment only.

If you require an alternative accessible format or assistance accessing information on this page, please contact us at or 613-732-3629.