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Accessibility

Having trouble accessing our services or programs? Please ask for help.

E-mail: contact@rcdhu.com
Telephone: 613-732-3629 or 1-800-267-1097
Write: Renfrew County and District Health Unit, 141 Lake Street, Pembroke ON K8A 5L8.

We will respond to your feedback within five working days. We will respond to request for accessible formats and communication supports as quickly as we can.

People with disabilities can:

  • Bring a guide dog or other service animal when taking part in a program or receiving a service (unless prevented by law).
  • Bring a support person when taking part in a program or receiving a service.
  • Request information in accessible formats.
  • Request communication support.
  • Give feedback on the way Renfrew County and District Health Unit provides programs and services to people with disabilities.

We would like to understand your needs and will do our best to meet your needs as quickly as possible.

Renfrew County and District Health Unit is committed to:

  • equal access and participation for people with disabilities
  • programs and services that are accessible to all
  • making information and communication accessible to people with disabilities
  • employment practices that accommodate job applicants and employees with disabilities

Accessibility Policy and Accessibility Plans

Renfrew County and District Health Unit Policy and Procedures Regarding Accessibility for Persons with Disabilities

Renfrew County and District Health Unit Multi-Year Accessibility Plan 2017 – 2021

Renfrew County and District Health Unit Accessible Customer Service Plan

The RCDHU Client Service Standards articulate RCDHU’s commitment to provide services that are accessible and timely for clients, community partners and the general public. The RCDHU Client Service Standards include:

  • Set times for responsiveness to enquiries;
  • Accessibility of programs and services in terms of locations, hours of service, and language; and
  • Provision of public information in a manner that is timely and accessible, in multiple formats.

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Pembroke Office

TEL: 613-732-3629 or 1-800-267-1097

Renfrew Office

TEL: 613-432-5853 or 1-800-465-5000