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Personal Health Information & Privacy Statement

Information Practices

Renfrew County and District Health Unit (the Health Unit) is committed to respecting privacy and protecting personal health information in accordance with the Personal Health Information Protection Act, 2004. Health Unit staff collect personal health information directly from individuals or from the person acting on their behalf. Occasionally, personal health information is collected from other sources if consent to do so has been given or if the law permits.

The Health Unit collects, uses and discloses personal health information to:

  • provide health services
  • receive funding/payment for provision of health services
  • plan, administer, and manage internal operations, programs and services
  • conduct risk management and quality improvement activities
  • teach
  • compile statistics, conduct research
  • comply with legal and regulatory requirements, and
  • fulfil other purposes permitted or required by law

The Health Unit takes steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. Personal health information is kept confidential and available only to authorized employees.


Individuals may obtain access to or request correction of their personal health record held by the Health Unit, or withdraw consent for some of the above uses and disclosures subject to legal exceptions.

Contact Information

For more information about privacy protection practices, or to raise a concern about these practices, contact the Health Unit’s privacy person:

Dr. Jason Morgenstern
Medical Officer of Health
Renfrew County and District Health Unit
141 Lake Street
Pembroke, Ontario K8A 5L8
613-732-3629 ext. 802

Individuals have the right to contact the Information and Privacy Commissioner/Ontario if they believe their privacy rights have been violated. The Commissioner can be reached at:

Information and Privacy Commissioner/Ontario
2 Bloor Street, East, Suite 1400
Toronto, ON M4W 1A8

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Pembroke Office

141 Lake Street, Pembroke, Ontario K8A 5L8

Phone: 613-732-3629
Toll Free: 1-800-267-1097
Fax: 613-735-3067

Hours of Operation
Monday to Friday, 8 a.m. - 4 p.m.

Renfrew Service Hub (By Appointment Only)

120 Plaunt Street South, Renfrew, Ontario, K7V 1M5

Services offered by appointment only.

If you require an alternative accessible format or assistance accessing information on this page, please contact us at or 613-732-3629.